The Hague University of Applied Sciences: from spreadsheet to Salesforce
The challenge Managing exchange contracts was very time-consuming. All data was in an oversized and complicated spreadsheet. Automatic process management and manageable sharing of information were not an option, and keeping stakeholders (management, faculties, partner universities) informed was very difficult. There was no data traffic between different applications. IT support was [...]
Study Association Aureus: more results thanks to Salesforce
The challenge The existing systems for relationship management (students, members, alumni) and for CRM (sponsorship and study projects) were inadequate and mismatched. Communication was a challenge. In a business market of sponsors and subsidised study projects, with a limited number of potential relations and many competing study associations, commercial opportunities were often missed due to inadequate registration and [...]