Do you work as a Salesforce Administrator or Salesforce Support employee and are you ready for the next step to make more impact? Do you want to contribute to a better world and is that a key driver in choosing your daily work? 

Do you get excited about solving support issues, helping end-users further and would you like to develop your own knowledge and skills?

Then we are looking for you!

In brief:

• Location Utrecht (hybrid);
• Salary €3,000 to €4,600;
• 32 - 40 hours per week.

At TwoPurpose, we help non-profit and mission-driven organisations make more impact and by harnessing the power of Salesforce.

We are proud to work with a wide range of non-profit organisations. Whether they need help with donor management, managing programmes, volunteer management or marketing automation, we have the expertise to help them achieve their goals.

We are growing and looking to expand our Support activities!

We offer an environment where professionalism and customer focus are paramount, and where you will deal with a wide variety of support issues for various clients. You will spar and collaborate with smart and highly experienced Salesforce consultants who have in-depth knowledge of Salesforce and the non-profit sector.

What will you do?

• You will be the first point of contact for our customers with a support question;
• You investigate support reports, come up with a solution and implement it;
• Where necessary, you will consult with experienced consultants on the best approach and solution;
• You will prepare documentation for configuration, customisation, integrations and maintenance procedures;
• You will guide and train end users in their Salesforce environment;
• You will contribute to better business operations at our clients;
• You will contribute and think about improving the support team.

What do we offer?

• Salary between €3,000 and €4,600 gross based on 40 hours;
• Collective pension scheme;
• A company phone and laptop;
• 28 holiday days for full-time employment;
• Flexible working hours with the possibility of working from home;
• Possibility of setting up a home office;
• Home working allowance;
• Ample time and budget for training and your own development;
• Advancement opportunities to various positions such as senior support and consultant;

• Divergent support issues in which you can continuously develop yourself in Salesforce, as a support employee and personally;
• The chance to be part of a driven team of experts.

Who are we looking for?

• A completed MBO or HBO education;
• A good command of the Dutch and English languages, verbally and in writing;
• Minimum 1-2 years' experience in a support or administrator role;
• At least 1 Salesforce certification: Administrator; Advanced is a plus;
• Ability to work on multiple support cases in parallel;
• Patient, customer-friendly and solution-oriented;
• Excellent communication skills, you can express yourself clearly and listen even better
• Strong analytical skills;
• Enthusiasm for complex challenges;
• Experience with NPSP/ NPC is a plus;
• Experience with Converse/ FinDock is a plus.

Do you recognise yourself in this, or almost and want to develop yourself towards this position?

We would love to meet you! For more information, please contact Balt Leenman via e-mail balt.leenman@twopurpose.com or by phone on +31(0)6 5286 9224.