Salesforce Admin Training

Improve your Salesforce skills for non-profit organisations with our comprehensive Salesforce administrator training programme for non-profits. For both beginners and experienced Salesforce administrators.

More information

More about this training

To keep processes running smoothly in your organisation, most organisations in the non-profit sector have their own in-house Salesforce administrator. If this person is new to this role, he or she should be given the right training. Regular training programmes for Salesforce administrators usually focus on sales processes. However, processes for non-profit organisations are very different. Therefore, we have developed a training programme specifically aimed at administrators of non-profit organisations.

Why this training?

The focus on non-profits

All modules are relevant to your daily tasks in your non-profit organisation

Choose from five modules

Choose any of the five modules or follow them all

By senior consultants

At your office at one of our training locations.

At any location

At your office at one of our training locations.

Target

Voor wie is deze training?

Nieuwe Salesforce admins

Die op zoek zijn om zich te specialiseren in de non-profit sector.

Ervaren Salesforce admins

Die graag hun Salesforce-ervaring verder willen uitbreiden en alle mogelijkheden van Salesforce willen ontdekken

Non-profitorganisaties

Non-profits die Salesforce gebruiken om hun operaties te stroomlijnen, hun gegevensbeheer te verbeteren en hun donateurrelaties te verbeteren zullen dit programma nuttig vinden.

What you will learn during this training

Salesforce management for non-profits
Effectively managing Salesforce for non-profit organisations, hhe understanding of the unique differences compared to a sales-oriented environment.


Data strategies
Implement advanced data management strategies to ensure accurate recording, reporting and use of data across the organisation.


Improve donor relationship management

Using Salesforce tools adapted for non-profit needs to increase fundraising results.

Streamline organisational processes using Salesforce
Which reduces manual workloads and improves overall organisational efficiency.

A robust foundation
Have a robust foundation for further professional development in the non-profit technology sector.

Planning

  • What is Salesforce? 
  • Discover and configure Apps and Tabs for specific target groups
  • Salesforce Records and their different types of fields
  • Page layouts to view your data
  • Configuring List Views for specific target groups
  • Use of Compact Page Layouts
  • Lightning pages with Lightning components and Dynamic fields
  • Sharing of records
    • Organisation-wide institutions
    • Profiles
    • Partial rules
  • Data quality
    • Duplicate rules
    • Mandatory field (on the object or in the page layout)
  • Importing and updating data
    • Using Google Sheets
    • Using Salesforce Data Loader
  • Finance basics
  • Creation of collection files
  • Importing bank mutation sets
  • Supervised matching of bank movements
  • Configuring a donation page
    • Basics of reporting
      • Report types
      • Filter criteria
      • Overview
    • Advanced reporting features
      • Filter logic
      • Cross filters
      • Formula columns
      • Linked reports and blocks
      • Charts and chart types
      • Schedule reports
      • Subscribe to reports
    • Differences between Process Builders and Flows
    • When to use different types of Flows:
      • Record triggered flows
      • Auto-balanced flows
      • Screenflows
      • Scheduled Flows
    • Conversion from Process Builders to Flows

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    Wondering how we can help your organisation?

    Contact our account manager Lex