Handicart: towards one integrated platform
"Together with TwoPurpose, we are on track to build a system that we will enjoy for years to come."
The challenge
The number of complex processes within the Handicart Foundation is considerable. In addition to the registration of all members and donors, it was therefore necessary to automate a number of specific processes. For instance, a link to the website was needed for registering badge holders and collecting and recording donations and tournament proceeds, as well as for reserving a Handicart. Also high on the foundation's wish list was a link to all individual Handicarts to register and settle their use, as well as a link to an external solution for producing membership cards.
The solution
Handicart made the choice of Salesforce fairly quickly as Salesforce is fully cloud-based and the flexibility one has with Salesforce when it comes to links is huge. Initially, member and donor registration was transferred from the old system to Salesforce. Numerous processes that had to be done manually in the past are now done fully automatically. A link has been established with the Handicart website so that members can manage their own data and new members can register online. Even the production of membership cards, including passport photo, is now largely automated.
In addition, all Handicarts are equipped with GPS and are linked to Salesforce so that their use is recorded. Members can now reserve a Handicart and then activate it on the course at a 'console'. Afterwards, the lap is recorded in Salesforce after which the costs can be collected from the member concerned.
The result
Many processes that were previously done manually are now fully automated. This saves an enormous amount of time! Because the use of the Handicarts is now also recorded in detail, one has more control over their maintenance. Through good reporting functionalities, one now always has information at hand that is also up to date.
