Salesforce Experience Cloud enables you to create sophisticated customer communities for customers, partners and other professionals. It provides a platform where they can easily access information about your products, eliminating the need to answer each question individually.
This is made possible by pre-designed applications and intuitive drag-and-drop tools that can be customised to fit your brand, ideal for increasing user satisfaction and creating networks for professionals, and enabling users to discuss their challenges together.
Sell not only your own products and services, but also those of your partners. Share leads, contacts and records with your partners.
Deploy artificial intelligence and assign tasks to the appropriate team or person, streamlining your support department.
A community allows customers and members to learn from each other, reducing the need to contact support. In addition, you learn more about their challenges, problems and needs.
Let partners update sales opportunities or qualify leads and allow members to create and update records, seamlessly integrated with Salesforce.
So you boost your sales channels by connecting them directly with resellers, distributors and partners.
Intensify community participation by offering personalised content based on needs and interests, fully in your house style and also on mobile via the browser or the Salesforce app.
Let customers and users help each other with issues and questions and automatically escalate if the question is not answered to improve the user experience and build a loyal user base.
Through your community, learn what is going on with your customers and prospects and about their challenges, problems and needs so that you can respond accordingly.
Contact our account manager Lex
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