Salesforce Service Cloud helps create an infrastructure where customers find answers to their support questions and where your organisation provides exceptional support.
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Salesforce Service Cloud transforms customer service by simplifying support for both customers and agents. With strong features such as case management, a knowledge database and multi-channel integration, it provides fast and effective support via email, phone, chat and social media.
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By using artificial intelligence and analytics, the platform helps improve service delivery and ensure customer satisfaction. Service Cloud is the perfect choice for companies looking to strengthen their customer support and remain competitive.
Use channels like chat, SMS, WhatsApp, Facebook, e-mail and more, so everyone can reach you effortlessly.
Deploy artificial intelligence and assign tasks to the appropriate team or person, streamlining your support department.
Get customers answers to their questions faster through self-service portals and AI chatbots that can help them instantly.
Expand your support through self-service functionality and an intelligent chatbot in which customers can often find solutions to their problems themselves.
 This will free up your time to provide more complex support that cannot be included in a service portal.Â
Via a single working environment with cloud telephony and artificial intelligence, you provide employees with an infrastructure that allows them to provide really good support.Â
Integrated AI and forwarding rules ensure that issues reach the right person, who has instant access to a complete customer overview and knowledge articles for reliable support.
Contact our account manager Lex
